Customer Service

Our goal is to provide you our customer or prospective customer with not only top business gifts, but a “top” customer service experience as well. If you have questions that are not answered by our FAQs below, please feel free to contact us via our Contact Form or calling 800-640-9483.

Frequently Asked Questions

If I place my order today, when will my order be shipped?
What methods of payment are accepted?
Is it secure to order from this site?
Do you ship to international addresses?
Do you sell or trade any of my information?
Do you charge sales tax on orders?
Why did I not receive an order confirmation e-mail?
How do I cancel an order?
What are your shipping charges?
How can I check the status of my order?
Can I track my order?
What is your return policy?
I forgot my account password. How do I retrieve it?
How do I contact you?
Artwork: What file types do you need for my artwork and/or logo?

Q: If I place my order today, when will my order be shipped?
A: Please check the particular product page for more details. You can find this information under Availability on each product page. Delivery to your location will be this availability time (time to process and/or manufacture your order) plus the in transit shipping time selected at checkout.

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Q: What methods of payment are accepted?

A: We accept all major credit cards – Visa, MasterCard, American Express, and Discover.
We also accept Checks and Money Orders. However, when paying by check, please allow an extra 7-10 days for processing. Once your check clears our account, we will promptly ship your order. When paying by Money Order – your order will ship once we receive your payment.

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Q: Is it secure to order from this site?

A: Yes. We have taken extra steps to ensure that your personal information is
safe. Our shopping cart processes all sensitive information by using the trusted Geotrust QuickSSL Premium certificate offering 256-bit encryption of your important information.

The presence of SSL ensures that communications and your sensitive information (e.g. credit
card numbers) between your browser and this site’s web servers are private and
secure when the SSL session is activated. Activation occurs during checkout to safeguard your information.

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Q: Do you ship to international addresses?

A: At this time, we do not accept international orders.

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Q: Do you sell or trade any of my information?

A: Absolutely not. We do not sell, trade, or share any of your information with outside parties (except in the case of fulfilling an order). Your billing and credit card information will never be shared with anyone. Click here to review our Privacy Policy.

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Q: Do you charge sales tax on orders?

A: Sales tax is only charged to Florida customers at a rate of 6% throughout most of the state (except residents of Orange County – a 6.5% sales tax rate applies = 6% Florida tax rate + the Orange County 1/2% Discretionary Sales Tax rate).

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Q: Why did I not receive an order confirmation e-mail?

A: An incorrect email address may have been entered. Please contact us and we will confirm your order status via email.

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Q: How do I cancel an order?

A: If you would like to cancel or change your order, please conact us by email or phone (800-640-9483) as soon as possible. Please understand that we cannot cancel or change an order once it has been submitted to our supplier, entered the personalization phase, and/or has entered the shipping process.

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Q: What are your shipping charges?

A: Shipping is free within the Continental U.S. only for orders of $150 or more. We offer a flat rate shipping cost of $7.95 for orders under $150. Occasionally we have free shipping promotions and offers that will be prominently advertised around our store. For more detailed information on shipping costs and delivery times, please visit our Shipping Info page.

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Q: How can I check the status of my order?

A: If you created an account with us, you can check the status of your order by clicking on My Account located at the top of our site or clicking on the link within your order confirmation email.

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Q: Can I track my order?

A: If a tracking number is assigned to your order, you can track your order by logging into My Account and clicking Order Status. Most orders are shipped via UPS or Fedex. For orders shipped via the US Postal Service, tracking will allow you to see when an order has left our office and when it was delivered to your address.

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Q: What is your return policy?

A: Please see our Return Policy page.

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Q: I forgot my account password. How do I retrieve it?

A: If you have forgotten your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order. You may also visit the My Account section of our site.

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Q: How do I contact you?

A: Please visit our Contact Us page or call us at 800-640-9483.

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Q: Artwork: What file types do you need for my artwork and/or logo?

A: For imprinted items featuring your company logo or image, please submit print-ready vector files such as .AI, .EPS, or .TIFF files. In the event that you do not have print-ready files we offer Free Artwork Prep (valued at $55). Just send us what you have and we'll work to get it ready for print. Please visit our Artwork & Personalization page for more information.

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